Service Manager

Would you thrive in a workplace where you’re not just an employee but a valued member of the family?

Do you enjoy problem solving and leading a team?

Are you eager to elevate your career by aligning with a reputable and essential business?

Then come join the winning team at Beyond Wow Plumbing!

Beyond Wow Plumbing is currently searching for a dedicated and experienced Residential Plumbing Service Manager to lead and oversee our service department. In this role, you will be responsible for managing a team of skilled technicians, coordinating service activities, and the highest level of customer satisfaction. Your leadership, technical expertise, and commitment to excellence will be essential in delivering exceptional plumbing services to our customers. If you’re looking for a promising career with a great company that offers competitive pay and attractive benefits, you’ve come to the right place.

Who we are:

Established in 1980, Beyond Wow Plumbing is more than just a residential plumbing company – we are a testament to unwavering excellence and dedication. As a family-owned and operated company, we’ve seamlessly melded our rich legacy with a commitment to unparalleled service. Every interaction, whether with customers, or team members, resonates with the respect and integrity that defines us. Excellence isn’t just what we strive for, it’s what we consistently deliver.

What we offer:

· $75K to $110K salary +bonus opportunities

· Generous referral bonus opportunity

· Medical, dental, and vision coverage offered

· Paid life insurance

· Simple IRA Retirement Plan with company match

· Ongoing leadership and occupational training

· Paid time off

· 5 paid holidays

· Parental leave

· Monthly gym membership allowance

· Quarterly company events

· Outstanding company culture

Residential Plumbing Service Manager Description:

· Lead, mentor, and manage a team of residential plumbing service technicians, providing guidance, training, and support to ensure exceptional service delivery

· Oversee daily operations of the residential plumbing service department

· Schedule, manage, and support a team of plumbers to ensure timely and efficient service to our customers

· Monitor and evaluate the performance of service technicians, conducting performance reviews and identifying opportunities for improvement

· Monitor the progress of ongoing service jobs, ensuring that they are completed efficiently and within the established timelines

· Oversee warehouse manager and ensure our inventory levels of plumbing supplies, tools, and equipment are kept replenished in a timely manner

· Analyze service department metrics, including response times, completion rates, and customer feedback, and implement strategies for continuous improvement

· Address escalated customer issues promptly and professionally, seeking resolutions that align with company policies and customer satisfaction goals

· Keep up to date with industry trends, new technologies, and best practices to ensure the service department remains innovative and competitive

· Prepare regular reports on service department performance, challenges, and growth opportunities for presentation to senior management

· Assists in recruiting and hiring of field team members.

· Onboarding of new service team members, training on processes and use of iPads, phones & Service Titan.

· Have fun working on a vibrant, talented team!

Job Requirements:

· Possess a valid driver’s license with a clean driving record

· Must successfully pass a comprehensive background check

· Must successfully pass a drug screening

· Proficiency in Microsoft Office Suite, especially Outlook, Word, Excel, and PowerPoint

· Expertise in using Service Titan and Trello or similar service management software

· Intermediate to advanced knowledge of plumbing principles and best practices

· Demonstrated capability in determining labor needs and resources for each job

· Experience in interviewing, hiring, and onboarding processes

· Proven ability to set, track, and achieve short-term and long-term goals

· Strong competency in forecasting revenue, setting targets, and determining capacities

· Analytical skills with the ability to evaluate current data, predict trends, and make informed decisions for future planning

· Proven leadership abilities with a track record of managing team effectively

· Strong skills in coaching, mentoring, and developing team members

· Exceptional time management and organizational abilities

·Demonstrated excellence in customer service with a focus on building and maintaining client relationships

· Ability to effectively problem-solve and offer viable solutions in challenging situations